Shipment processing time

All orders are processed within 3-5 business days.  

DeCarmenAfrik does not deliver on weekends (Saturday & Sunday) or holidays. If we are experiencing a high volume of orders, please expect any delays. We will be sure to communicate via email with all of our customers if this may occur. 

Shipping rates and delivery estimates

Shipment method	Estimated delivery time	Shipment cost
DHL Express (international)	7-14 business days	$30

Shipment to P.O. boxes or APO/FPO addresses

We do not ship to P.O boxes or APO/FPO addresses. 

Shipment confirmation and order tracking

After you have placed your order, you will be receive a confirmation email with your order #. Also after we process your order you will receive another updated email with shipment confirmation and tracking information.

Customs, duties, and taxes

DeCarmenAfrik is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Additional taxes or custom fees may be applied at the port of entry of the recipient's country. Please note that we are not liable for custom clearance fees and holding times in your country. All custom fees or taxes vary between individual countries and will be paid by the receiver. 

If you are unsure about customs in your country, please visit your country's customs website or contact your customs office.

We take every effort to ensure a quick and smooth delivery, however we do not take responsibility for any delays or extra fees that may be applied. DHL has end-to-end tracking. Please do not reject/refuse a delivery due to customs fees. If you choose to reject/refuse delivery due to customs fees, there will be a return fee deducted from your refund to cover return shipping due to your refusal.

Damages

DeCarmenAfrik is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly to file a claim. Please save all packaging material and damaged goods before filing a claim.