FAQS
Where is my order?
Once an order is placed, you will receive a confirmation email along with an additional email providing your tracking number after it has been shipped from our warehouse.
Do you offer international shipping?
Yes, we ship worldwide! Custom dues are paid by the customer.
How do I know my size?
Please Check out our size guide here for descriptions for guidance prior to making a purchase.
Can I exchange or return my order if it doesn’t fit?
Currently we are unable to accommodate exchanges due to our limited-edition capsule collection policy. Please look at our size chat before placing an order. We welcome you to return your item(s) by mail in accordance with our return policy. Please email info@decarmenafrik.com to begin your return!
I made a mistake/there’s something wrong with my order, who should I contact ?
info@decarmenafrik.com for all customer service inquiries.
Which payment of methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, JCB cards and debit cards. We do not accept checks, cash, or money orders.
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
How do contact you?
Email is the best and quickest way to contact us. Contact info@decarmenafrik.com. We can also be contacted by phone +1(601) 559-8482.
Can I place an custom made order?
Absolutely! At DeCarmenAfrik, we love making everyone feel unique & special. You have a unique design in mind or you want us to design your special pieces for you? Email us right away at info@decarmenafrik.com.
When will there be a restock?
We focus on limited capsule collections. So once a particular piece is sold out, we will not restock. To stay up-to-date on new collections, sign up to our newsletter with your email address to get the latest updates & be sure to follow us on Instagram @decarmenafrik !
I want to collab with DeCarmenAfrik, who should I contact?
info@decarmenafrik.com for all collaborations.
Who’s behind DeCarmenAfrik?
A team of hardworking women on the African continent.
How do I shop in my local currency?
You can now shop in your local currency by scrolling to the bottom of the page and click which country your desire to shop in.
How do I earn Afrik bucks?
There are many ways you can earn Afrik bucks. Members of DeCarmenAfrik rewards earn purchase rewards “Afrik bucks” and other exclusive perks. Make sure you sign up to unlock all kind of rewards. To sign up, click the black black icon on the bottom of the page.
How do I get 15% off my purchase?
All first time customers will receive 15% off their first purchase by subscribing to our emailing list.